The One-Person Bottleneck Killing Your Restaurant. Over-reliance on key staff drives burnout, turnover, and lost sales across Atlanta operations.
The real issue is over-reliance on too few people. Sometimes it's the owner trying to do everything. Sometimes it's one strong manager carrying the weight of the business. Either way, it leads to burnout.
Map your top 3 single points of failure on your team this week - identify which one person going out would break operations - and draft a cross-training plan for that role before your next schedule drop.
